Mercedes Benz Of Lynnwood Reviews and Complaints
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Mercedes Benz Of Lynnwood in Kent, Washington - MB of Lynnwood, Excellence!!
MB of Lynnwood, nothing but Love for this place. A group of happy workers, trustworthy, kind, go all out for you. Not snobby or upity but there to offer the best to Every person. There work is thorough. You will not find this around much these days. Im sorry for the person who had a bad taste, you are Loved. God Bless this dealership more and more!!
Review
Mercedes-Benz might offer a superior automotive product, but it's hard to discern that by the apathetic and poor customer service skills I encountered at Mercedes Benz Of Lynnwood while conducting a fact finding mission at the location in Lynnwood, Washington. When I...
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Review
Cons
- Discrimination
Reason of review
Poor customer service
Tags
I have bought 4 Mercedes from Bellevue Mercedes in past 6 years Lynnwood is close to us so we always try and this time experience was the worst We went in on a Saturday evening around 5 pm There was no customers in the dealership We were the only one there We started...
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Review
Cons
- Horrible service
- Lack of customer service
Reason of review
Poor customer service
Tags
We have 3 Sprinter vans that we have purchased thru this dealer and have tried using their service department. Our experience with this dealer was absolutely TERRIBLE. Their service is horrible, they never have the parts, always have "internal miscommunication", never...
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Review
Pros
- Vehicle selection
Cons
- Lack of customer service
- Horrible service
Reason of review
Poor customer service
Tags
A few months ago, MB Lynnwood refused to service my vehicle under unknown grounds. They falsified the truth and accused me with something I have never done and never said. The business that puts lies into a foundation of their operations does not exist in my books and...
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Review
Cons
- Deceptive sales process
- Deception
- Lack of customer service
Reason of review
deceptive sales practice
Preferred solution
Let the company propose a solution
I own a 2006 ML350 with several issues that I wanted to fix with maybe the help of the "experts" at Mercedes Benz at Lynnwood. I talked to a service guy I think his name was garret. Issue #1: I have extremely spongy brakes which I flushed and bled and changed out the...
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Review
Cons
- Lack of customer service
- Incompetence
Reason of review
Poor customer service
I had wanted to test drive a Mercedes, however the Seattle dealership I went to did not have the model I wanted, so they told me they found one at the Lynnwood dealership and called them to let them know I was coming to try it out. I called Lynnwood just to make sure,...
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Review
Cons
- Lack of customer service
Reason of review
Poor customer service
Tags
After our bad experience buying the Mercedes ML350, we discovered that after the 4-day trailer hitch installation (it was supposed to be a one day job), this Mercedes dealer didn't hook up the wiring that would allow a brake controller to be installed. I returned the...
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Review
Cons
- Lack of customer service
- Incompetence
Reason of review
Poor customer service
Tags
Mercedes Benz Of Lynnwood - This dealership should be punished for how bad it is
Save yourself a headache and go to any another dealership. I will never get my car service there ever again too. Love the car hate the dealership. I bought a GL550,and the key battery was dead and the dealer asked if I could come back tomorrow for the new battery. I had to have service done and they lied about having the part in and a job that I was told only takes a few hour took 3 days and they didn't finish. I got my car washed there and they scratch it all over. I'm handicapped and ordered a special plate. They ordered the wrong one and wouldn't pay me back. The people that are giving this dealership positive reviews must work there or know the people that work there.
Review
Cons
- Deception
- Incompetence
Reason of review
Poor customer service
Tags
Mercedes Benz Of Lynnwood - Extremely disappointed with my first experience with MB of Lynnwood
I am now 8 months into my car and I have averaged a visit to the service center about every 2-3 weeks. You do the math. Each time it has been a different issue and each time I have had to drive 30 min there and 30 min back most of the time in rush hour (bc that is always when my car is ready). Bring all three children , switch all 3 car seats back and forth to a loaner or rental car. You get it... all this for a pre-certified car that they are supposed to stand behind. I have sent multiple emails to my sales person Eric Anderson as well as his 2 sales managers. Never a response. I have finally taken it to corporate and I they seem to be more helpful (responsive) we will see where this goes and if Mercedes Lynnwood will finally right their wrongs.
Review
Cons
- Incompetence
Reason of review
Poor customer service
Tags
DONT spend your hard earned money in this place!!! This dealership and the employees representing them are selling false info and practices. I owned my 2002 c240 and had just paid 900$ to fix. The service guys were fantastic and suggested I look at a new car based on...
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Review
Cons
- Deception
Reason of review
Contractual issues
Tags
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